|Posted by Dev on June 8, 2014 at 3:20 AM|
What you say matters. Whether you're voicing an idea during a meeting or making an offhand comment at lunch, everything you say adds to your overall character.
Speaking eloquently not only improves our daily communications, it builds up our overall persona and executive presence. "Every verbal encounter is a vital opportunity to create and nurture a positive impression,"....This is what I've learnt in my professional career of 16 years.
Some phrases instantly undermine your authority and professionalism, and should be banned from the office. Here are 11 things we should never say at work:
1. "Does that make sense?"
Instead of making sure you're understood, asking this tells the listener that you don't fully understand the idea yourself.
2. "It's not fair."
Simply complaining about an injustice isn't going to change the situation. "Whether it's a troubling issue at work or a serious problem for the planet, the point in avoiding this phrase is to be proactive about the issues versus complaining, or worse, passively whining".
3. "I haven't had time."
"More often than not, this is simply not true," My Top Boss at Indus Towers Ltd, "Mr. Shankar Iyer" a 100 billion Dollar strong company representative suggests giving a time when it will be done instead of explaining why it's late.
Adding "just" as a filler word in sentences, such as saying "I just want to check if..." or "I just think that..." may seem harmless, but it can detract from what you're saying. "We insert justs because we're worried about coming on too strong," says Mohr, "but they make the speaker sound defensive, a little whiny, and tentative." Leave them out, and you'll speak with more authority.
5. "But I sent it in an email a week ago."
If someone doesn't get back to you, it's your job to follow up, again taught to me by Mr. Shankar Iyer. Be proactive when communicating instead of letting the other person take the blame.
6. "I hate..." or "It's so annoying when..."
Insults have no place in the office, especially when directed at a specific person or company practice. "Not only does it reveal juvenile school-yard immaturity, it's language that is liable and fire-able," was said to us during my days in Tata Teleservices.
7. "That's not my responsibility."
Even if it's not your specific duty, stepping up to help shows that you're a team player and willing to go the extra mile. "At the end of the day, we're all responsible," ....Remembered from my leadership role in Aditya Birla Group.
8. "You should have..."
"Chances are, these fault-finding words inflict feelings of blame and finger-pointing," I feel.... Using a positive approach instead, such as saying, "In the future, I recommend..."
9. "I may be wrong, but..."
During the course of time I feel this kind of language "discounting," meaning that it immediately reduces the impact of whatever I'm about to say. "Eliminate any prefacing phrase that demeans the importance of who you are or lessens the significance of what you contribute,".
10. "Sorry, but..."
This implies that I'm automatically being annoying. "Don't apologize for taking up space, or for having something to say," .
Prefacing sentences with this word, as in, "Actually, it's right over there," or "Actually, you can do it this way," puts distance between you and the listener by hinting that they were somehow wrong. Rephrase to create a more positive sentiment.
Hope this helps